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Customer Questions
Where is HELETY located?
HELETY is an American pet treats brand.
How can I track a shipment?
Once your order ships, a tracking number will be added to your order summary. This number is viewable under your Account.
An email will also be generated and sent out to you once tracking is added.
Is the packaging resealable?
Our treats are stored in a resealable pouch that ensures freshness and prevents odors from escaping. Great for on-the-go activities such as walks or camping trips.
Why does the chicken or duck meat look a little dark?
The chicken or duck meat will become dard in color due to Mailard reaction caused by the change of light and temperature for a period of time.
If my dog doesn’t like it, can I return an open bag and get a refund?
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